:root{--bg: #f4f5f7;--surface: #fff;--ink: #15161b;--ink-soft: #676a77;--ink-faint: #93969f;--line: #e3e4e9;--line-soft: #edeef1;--head-bg: #fafafb;--accent: #5e3bee;--accent-h: #4b2fc0;--accent-ink: #fff;--accent-wash: #f2effe;--accent-bd: #dcd4fb;--nav: oklch(.28 .02 290);--nav-ink: oklch(.56 .02 290);--sidebar-bg: #14151a;--sidebar-fg: #e9eaee;--sidebar-mut: #868a95;--sidebar-hover: #20222a;--sidebar-border: #25272f;--ok: #22c55e;--warn: #f59e0b;--danger: #ef4444;--radius: 10px;--shadow-card: 0 12px 28px oklch(.4 .06 290 / .08), 0 2px 8px oklch(.4 .06 290 / .05);--font-sans: "Inter", system-ui, "Helvetica Neue", Helvetica, Arial, sans-serif;--mono: "IBM Plex Mono", ui-monospace, SFMono-Regular, Menlo, monospace}:root[data-theme=dark]{--bg: #101116;--surface: #1a1b21;--ink: #eceef2;--ink-soft: #9a9da8;--ink-faint: #6b6e79;--line: #2b2d34;--line-soft: #212227;--head-bg: #1f2026;--accent: #7c5cf5;--accent-h: #9075f8;--accent-ink: #fff;--accent-wash: #241d3d;--accent-bd: #3c3268;--ok: #22c55e;--warn: #f59e0b;--danger: #f87171;--shadow-card: 0 12px 28px rgba(0, 0, 0, .45), 0 2px 8px rgba(0, 0, 0, .3)}:root[data-theme=dark] ::-webkit-scrollbar-thumb{background:#3a3c44}:root[data-theme=dark] .field input,:root[data-theme=dark] .conv-search,:root[data-theme=dark] .cfg-input{background:#202127}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;font-family:var(--font-sans);background:var(--bg);color:var(--ink);-webkit-font-smoothing:antialiased}.cfg{font-family:Manrope,Helvetica Neue,Helvetica,sans-serif}button,input,select,textarea{font:inherit;color:inherit}input:focus,select:focus,textarea:focus{outline:2px solid var(--accent-bd);outline-offset:1px}::-webkit-scrollbar{width:9px;height:9px}::-webkit-scrollbar-thumb{background:#d2d4db;border-radius:9px}::-webkit-scrollbar-track{background:transparent}@keyframes ping{0%{transform:scale(1);opacity:.6}70%{transform:scale(2.4);opacity:0}to{opacity:0}}@keyframes bob{0%,60%,to{transform:translateY(0);opacity:.5}30%{transform:translateY(-4px);opacity:1}}.mono{font-family:var(--mono)}.login{min-height:100%;display:grid;place-items:center;padding:24px;background:var(--bg)}.login-card{width:min(390px,100%);background:var(--surface);border:1px solid var(--line);border-radius:20px;padding:32px 28px;box-shadow:var(--shadow-card)}.login-brand{display:flex;align-items:center;gap:11px;margin-bottom:22px}.login-logo{width:42px;height:42px;border-radius:12px;background:var(--sidebar-bg);color:var(--accent-ink);display:grid;place-items:center;font-weight:800;font-size:18px}.login h1{font-size:17px;margin:0;letter-spacing:-.02em}.login .sub{font-family:var(--mono);font-size:9px;letter-spacing:.14em;text-transform:uppercase;color:var(--ink-faint)}.field{display:block;margin-bottom:13px}.field span{display:block;font-family:var(--mono);font-size:9.5px;letter-spacing:.12em;text-transform:uppercase;color:var(--ink-soft);margin-bottom:6px}.field input{width:100%;border:1px solid var(--line);border-radius:10px;padding:11px 13px;font-size:13.5px;background:#faf9fc}.btn-primary{width:100%;border:0;cursor:pointer;background:var(--accent);color:var(--accent-ink);font-weight:800;font-size:13.5px;padding:12px;border-radius:11px;margin-top:6px;box-shadow:0 8px 20px #5e3bee40}.btn-primary:hover:not(:disabled){background:var(--accent-h)}.btn-primary:disabled{opacity:.6;cursor:default;box-shadow:none}.login-hint{margin-top:16px;font-size:11.5px;color:var(--ink-soft);line-height:1.5}.login-error{background:#ffece9;background:oklch(.96 .05 25);color:#9b1e22;border:1px solid oklch(.85 .08 25);border-radius:9px;padding:8px 11px;font-size:12px;margin-bottom:13px}.login-notice{background:#f2f0ff;background:oklch(.96 .03 293);color:#5a419a;border:1px solid oklch(.85 .06 293);border-radius:9px;padding:8px 11px;font-size:12px;margin-bottom:13px}.app-root{display:flex;flex-direction:column;height:100vh;background:var(--bg)}.shell{display:grid;grid-template-columns:217px minmax(0,1fr);flex:1;min-height:0;overflow:hidden;background:var(--surface)}.offline-bar{flex:none;z-index:50;background:#d4a73e;color:#362600;color:oklch(.28 .06 85);font-size:12px;font-weight:700;text-align:center;padding:6px}.offline-bar.warn{background:#da534f;color:#fff}.aside{background:var(--sidebar-bg);border-right:1px solid var(--sidebar-border);color:var(--sidebar-fg);display:flex;flex-direction:column;gap:18px;padding:16px 12px}.aside-brand{display:flex;align-items:center;gap:10px;padding:4px 6px 0}.aside-logo{width:32px;height:32px;border-radius:9px;background:var(--accent);display:grid;place-items:center;font-size:15px;font-weight:800;color:#fff}.aside-brand b{font-size:14.5px;color:var(--sidebar-fg);letter-spacing:-.01em}.brand-accent{background:linear-gradient(115deg,#b79cff,#a48cf9 55%,#6d28d9);-webkit-background-clip:text;background-clip:text;color:transparent}.aside-brand .sub{font-family:var(--mono);font-size:9px;letter-spacing:.14em;text-transform:uppercase;color:var(--sidebar-mut)}.nav{display:flex;flex-direction:column;gap:2px}.nav button{display:flex;align-items:center;gap:11px;width:100%;text-align:left;border:0;cursor:pointer;padding:9px 10px;border-radius:7px;font-size:13px;font-weight:500;background:transparent;color:var(--sidebar-fg);transition:background .14s,color .14s}.nav button:hover{background:var(--sidebar-hover)}.nav button.active{background:var(--sidebar-hover);color:#fff;font-weight:600}.nav .dot{width:6px;height:6px;border-radius:50%;flex:none;background:var(--sidebar-mut)}.nav button.active .dot{background:var(--accent)}.nav-label{flex:1;min-width:0}.nav .count{font-size:10.5px;font-weight:700;min-width:18px;text-align:center;padding:2px 6px;border-radius:5px;background:var(--accent);color:#fff}.aside-foot{margin-top:auto;display:flex;flex-direction:column;gap:8px}.queue-card{display:none}.status-btn{display:flex;align-items:center;gap:10px;border:1px solid var(--sidebar-border);cursor:pointer;width:100%;text-align:left;padding:8px 9px;border-radius:8px;background:transparent}.status-btn:hover{background:var(--sidebar-hover)}.status-btn .t{font-size:12.5px;font-weight:600;color:var(--sidebar-fg);display:block}.status-btn .s{font-size:10.5px;color:var(--sidebar-mut);display:block}.main{display:grid;grid-template-rows:auto minmax(0,1fr);min-width:0;overflow:hidden}.chat-head-info{min-width:0;flex:1}.chat-head-name-row{display:flex;align-items:center;gap:8px;min-width:0}.chat-head-name-row .name{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.topbar{display:flex;align-items:center;gap:12px;flex-wrap:wrap;min-height:56px;padding:12px 22px;background:var(--surface);border-bottom:1px solid var(--line)}.topbar h1{margin:0;font-size:17px;font-weight:600;letter-spacing:-.02em}.topbar .sub{font-size:11.5px;color:var(--ink-soft);margin-top:1px}.topbar .grow{flex:1}.topbar-actions{display:flex;align-items:center;gap:6px}.topbar-actions .topbar-search{margin-right:4px}.topbar-div{width:1px;height:24px;background:var(--line);margin:0 3px}.topbar-bell-badge{position:absolute;top:-4px;right:-4px;min-width:16px;height:16px;padding:0 4px;border-radius:8px;background:var(--danger);color:#fff;font-size:9.5px;font-weight:700;display:grid;place-items:center;border:2px solid var(--surface)}.topbar-agent-wrap{position:relative}.topbar-agent{display:flex;align-items:center;gap:8px;height:32px;padding:0 8px 0 4px;border:0;border-radius:7px;background:transparent;cursor:pointer;text-align:left}.topbar-agent:hover{background:var(--bg)}.topbar-agent-text{display:block}.topbar-agent-text .t{display:block;font-size:12px;font-weight:700;line-height:1.25;white-space:nowrap}.topbar-agent-text .s{display:flex;align-items:center;gap:4px;font-size:10.5px;color:var(--ink-soft)}.agent-menu.agent-menu-down{top:calc(100% + 8px);bottom:auto;left:auto;right:0;width:200px}@media(max-width:880px){.topbar-actions .topbar-search,.topbar-agent-text{display:none}}.topbar:has(+.cfg){padding:18px 26px;font-family:Manrope,Helvetica Neue,Helvetica,sans-serif}.topbar:has(+.cfg) h1{font-size:20px;font-weight:800;letter-spacing:-.03em}.topbar:has(+.cfg) .sub{font-size:12px;margin-top:2px}.pill{display:flex;align-items:center;gap:7px;border:1px solid var(--line);background:var(--surface);border-radius:999px;padding:8px 14px;font-size:12.5px;font-weight:600}.pill .dot{width:7px;height:7px;border-radius:50%;background:var(--ok)}.atend{position:relative;display:grid;min-height:0;overflow:hidden}.atend.with-ctx{grid-template-columns:324px minmax(360px,1fr) 301px}.atend.no-ctx{grid-template-columns:324px minmax(360px,1fr)}.atend.solo{grid-template-columns:minmax(0,1fr)}.atend.expanded{grid-template-columns:minmax(0,1fr)!important}.atend .conv-list.hide,.atend .chat.hide{display:none}.ctx-scrim{position:absolute;top:0;right:0;bottom:0;left:0;background:#16151f52;z-index:39;animation:ctx-fade .15s ease}.ctx-drawer{position:absolute;top:0;right:0;bottom:0;width:min(320px,88vw);z-index:40;background:var(--surface);box-shadow:-18px 0 40px #2d29452e;animation:ctx-slide-in .18s ease}.ctx-drawer .ctx{height:100%}@keyframes ctx-fade{0%{opacity:0}to{opacity:1}}@keyframes ctx-slide-in{0%{transform:translate(24px);opacity:.4}to{transform:none;opacity:1}}.conv-list{border-right:1px solid var(--line);background:var(--surface);display:grid;grid-template-columns:minmax(0,1fr);grid-template-rows:auto minmax(0,1fr);min-width:0;min-height:0;overflow:hidden}.conv-tools{border-bottom:1px solid var(--line);padding:12px 14px;display:flex;flex-direction:column;gap:10px}.conv-search-wrap{position:relative;display:flex;align-items:center}.conv-search-wrap svg{position:absolute;left:12px;color:var(--ink-faint);pointer-events:none}.conv-search{width:100%;border:1px solid var(--line);border-radius:999px;padding:9px 14px 9px 32px;font-size:12.5px;background:#f7f6fa}.topbar-search{max-width:280px;width:100%}.conv-filters{display:flex;flex-wrap:wrap;gap:6px}.archive-inactive-btn{align-self:flex-start;font-size:11.5px;padding:6px 10px}.chip{display:flex;align-items:center;border:1px solid var(--line);background:var(--surface);color:var(--ink-soft);cursor:pointer;padding:5px 9px;border-radius:999px;font-size:11.5px;font-weight:600;white-space:nowrap;flex:none}.chip.active{background:var(--accent);color:#fff;border-color:var(--accent)}.chip-n{margin-left:6px;font-size:10px;font-weight:800;padding:1px 5px;border-radius:999px;background:#dedde4;color:var(--ink-soft)}.chip.active .chip-n{background:#ffffff47;color:#fff}.conv-scroll{overflow:auto;min-height:0}.skel-row{display:flex;align-items:center;gap:11px;padding:13px 16px}.skel{background:linear-gradient(90deg,#e8e7ea 25%,#f2f1f4 37%,#e8e7ea 63%);background-size:400% 100%;animation:skel-sheen 1.4s ease infinite;border-radius:6px}.skel-av{width:36px;height:36px;border-radius:50%;flex:none}.skel-lines{flex:1;min-width:0}.skel-line{display:block;height:9px;margin:6px 0}@keyframes skel-sheen{0%{background-position:100% 0}to{background-position:0 0}}.conv-empty{padding:28px 18px;text-align:center;font-size:12.5px;color:var(--ink-soft);line-height:1.5}.conv-row{position:relative;display:flex;gap:10px;align-items:flex-start;width:100%;text-align:left;border:0;border-bottom:1px solid var(--line-soft);cursor:pointer;padding:10px 13px 11px;background:var(--surface)}.conv-row:hover{background:var(--head-bg)}.conv-row.active{background:var(--accent-wash)}.conv-accent{position:absolute;left:0;top:0;bottom:0;width:2px;background:var(--accent);opacity:0}.conv-row.active .conv-accent{opacity:1}.conv-row .avatar{width:32px;height:32px;font-size:11.5px}.avatar{position:relative;width:36px;height:36px;border-radius:50%;display:grid;place-items:center;font-size:12.5px;font-weight:700;color:#fff;flex:none}.presence{position:absolute;right:-1px;bottom:-1px;width:9px;height:9px;border-radius:50%;border:2px solid var(--surface);background:#bdbcca}.presence.on{background:var(--ok)}.conv-body{display:block;min-width:0;flex:1}.conv-top{display:flex;align-items:baseline;gap:8px}.conv-name{flex:1;min-width:0;font-size:13px;font-weight:700;color:var(--ink);letter-spacing:-.01em;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-time{flex:none;font-family:var(--mono);font-size:10.5px;color:var(--ink-faint);white-space:nowrap;font-variant-numeric:tabular-nums}.conv-msg-row{display:flex;align-items:center;gap:6px;margin-top:3px}.conv-ch-ic{flex:none;display:grid;place-items:center}.conv-snippet{flex:1;min-width:0;font-size:12px;color:var(--ink-soft);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-meta{display:flex;align-items:center;gap:6px;margin-top:6px;font-size:10.5px;color:var(--ink-faint)}.conv-meta .sep{width:3px;height:3px;border-radius:50%;background:var(--line);flex:none}.conv-state{display:flex;align-items:center;gap:4px;font-weight:500;white-space:nowrap}.conv-state .dot{width:5px;height:5px;border-radius:50%;flex:none}.conv-assignee{margin-left:auto;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.unread{flex:none;min-width:19px;height:19px;padding:0 6px;border-radius:9px;background:var(--danger);color:#fff;font-size:10.5px;font-weight:700;display:grid;place-items:center;font-variant-numeric:tabular-nums;box-shadow:0 0 0 2px var(--surface, #fff)}.unread.blinking{animation:unread-blink 1.1s ease-in-out infinite}@keyframes unread-blink{0%,to{opacity:1;transform:scale(1)}50%{opacity:.55;transform:scale(.92)}}@media(prefers-reduced-motion:reduce){.unread.blinking{animation:none}}.chat{display:grid;grid-template-columns:minmax(0,1fr);grid-template-rows:auto minmax(0,1fr) auto;min-width:0;min-height:0;overflow:hidden;background:var(--bg)}.chat-empty{display:grid;place-items:center;color:var(--ink-soft);font-size:13px;padding:40px;text-align:center}.chat-head{display:flex;align-items:center;gap:14px;flex-wrap:wrap;padding:13px 20px;background:var(--surface);border-bottom:1px solid var(--line)}.chat-head .name{font-size:15px;font-weight:800;letter-spacing:-.02em}.tag-mini{font-family:var(--mono);font-size:9.5px;letter-spacing:.1em;text-transform:uppercase;padding:3px 7px;border-radius:6px;background:#ededfc;color:#49457c}.chat-head-status{font-size:11.5px;color:var(--ink-soft);display:flex;align-items:center;gap:5px;margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100%}.status-dot{width:7px;height:7px;border-radius:50%;flex:none;background:#bdbcca}.status-dot.on{background:var(--ok)}.chat-head-dwell{color:var(--ink-faint)}.chat-head-visiting{font-size:11px;color:var(--ink-faint);margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100%}.chat-head-visiting span{color:var(--ink-soft);font-weight:600}.chat-head-av{position:relative;flex:none}.chat-actions{display:flex;gap:8px}.btn{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);background:var(--surface);cursor:pointer;padding:8px 13px;border-radius:7px;font-size:12.5px;font-weight:600;transition:background .14s,border-color .14s}.btn:hover{background:var(--bg);border-color:var(--line)}.btn.dark{border:0;background:var(--accent);color:#fff;font-weight:700;box-shadow:none}.btn.dark:hover{background:var(--accent-h)}.btn:disabled{opacity:.5;cursor:default;box-shadow:none}.thread{overflow:auto;min-width:0;min-height:0;padding:20px 24px;display:flex;flex-direction:column;gap:13px}.thread .bubble{overflow-wrap:anywhere}.thread .day{align-self:center;font-family:var(--mono);font-size:9.5px;letter-spacing:.12em;text-transform:uppercase;color:var(--ink-faint);background:#ebebee;padding:4px 10px;border-radius:999px}.msg{display:flex;min-width:0}.msg.out{justify-content:flex-end}.msg.note{justify-content:center}.msg .box{max-width:min(560px,80%);min-width:0}.msg .bubble{position:relative;border-radius:16px 16px 16px 6px;padding:10px 14px;font-size:13.5px;line-height:1.5;background:var(--surface);border:1px solid var(--line);white-space:pre-wrap;word-wrap:break-word}.msg-actions{position:absolute;top:-13px;right:8px;display:none;gap:2px;background:var(--surface);border:1px solid var(--line);border-radius:8px;padding:2px;box-shadow:0 2px 6px #0000001f}.msg.out .bubble:hover .msg-actions{display:flex}.msg-actions .icon-btn{color:var(--ink-soft)}.msg-edit{background:var(--surface);border:1px solid var(--accent);padding:8px}.msg-edit textarea{width:100%;min-width:220px;min-height:50px;border:0;resize:vertical;font:inherit;color:var(--ink);background:transparent}.msg-edit textarea:focus{outline:none}.msg-edit-actions{display:flex;justify-content:flex-end;gap:4px}.msg .bubble a{color:inherit;text-decoration:underline;font-weight:600}.msg.out .bubble{border-radius:16px 16px 6px;background:var(--accent);color:#fff;border-color:var(--accent)}.msg.note .bubble{background:#f7f3ff;background:oklch(.97 .03 300);border:1px dashed oklch(.8 .06 300);color:#514765;border-radius:12px;font-size:12.5px}.msg .meta{font-family:var(--mono);font-size:9.5px;color:var(--ink-faint);margin-top:5px}.att-img{display:block;max-width:100%;max-height:260px;border-radius:10px;cursor:pointer}.bubble:has(.att-img){padding:6px}.att-audio{display:block;max-width:260px;height:36px}.att-file{display:flex;align-items:center;gap:8px;padding:8px 10px;border-radius:10px;background:#eeedf5;color:inherit;text-decoration:none;font-size:12.5px}.msg.out .att-file{background:#ffffff2e}.att-file svg{flex:none}.att-img+*,.att-audio+*,.att-file+*{margin-top:6px}.msg.out .meta{text-align:right}.typing-line{display:flex;align-items:center;gap:8px;font-size:12px;color:var(--ink-soft)}.typing-line i{width:6px;height:6px;border-radius:50%;background:var(--accent);animation:bob 1.2s infinite ease-in-out}.typing-line i:nth-child(2){animation-delay:.15s}.typing-line i:nth-child(3){animation-delay:.3s}.msg.peek .bubble{background:repeating-linear-gradient(-45deg,#faf9fc,#faf9fc 8px,#f4f3f6 8px,#f4f3f6 16px);border:1px dashed var(--accent);color:var(--ink-soft);font-style:italic}.msg.peek .meta{color:#5e5b94}.peek-caret{display:inline-block;width:2px;height:1em;margin-left:2px;vertical-align:-2px;background:var(--accent);animation:peek-blink 1s steps(1) infinite}@keyframes peek-blink{50%{opacity:0}}.peek-snippet{color:#5e5b94!important;font-style:italic;display:flex!important;gap:4px;align-items:flex-start}.peek-snippet svg{flex:none;margin-top:2px}.composer{background:var(--surface);border-top:1px solid var(--line);padding:0 20px 14px;position:relative}.suggest{position:absolute;left:12px;right:12px;bottom:calc(100% - 1px);background:var(--surface);border:1px solid var(--line);border-radius:12px 12px 0 0;box-shadow:0 -12px 30px #41485324;max-height:232px;overflow-y:auto;padding:4px;z-index:20}.suggest-row{display:grid;grid-template-columns:22px minmax(0,1fr) 18px;gap:9px;align-items:center;width:100%;text-align:left;border:0;background:transparent;cursor:pointer;padding:8px;border-radius:8px;font:inherit}.suggest-row.on{background:var(--accent-wash)}.suggest-count{width:22px;height:22px;border-radius:50%;background:#ebebee;color:var(--ink-soft);font-family:var(--mono);font-size:10px;font-weight:500;display:grid;place-items:center}.suggest-row.on .suggest-count{background:var(--accent);color:var(--accent-ink)}.suggest-text{font-size:12.5px;color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.suggest-x{display:inline-flex;align-items:center;color:var(--ink-faint);font-size:15px;line-height:1;opacity:0;text-align:center}.suggest-row:hover .suggest-x,.suggest-row.on .suggest-x{opacity:1}.suggest-x:hover{color:var(--accent)}.suggest-x.danger:hover{color:var(--danger)}.emoji-pop{position:absolute;left:12px;bottom:calc(100% - 1px);width:264px;max-width:calc(100vw - 40px);background:var(--surface);border:1px solid var(--line);border-radius:12px;box-shadow:0 -12px 30px #41485324;max-height:200px;overflow-y:auto;padding:8px;z-index:20}.emoji-grid{display:grid;grid-template-columns:repeat(8,1fr);gap:2px}.emoji-item{display:grid;place-items:center;border:0;background:transparent;cursor:pointer;font-size:19px;line-height:1;padding:5px 0;border-radius:7px}.emoji-item:hover{background:#ebeaef}.composer-tabs{display:flex;gap:16px;border-bottom:1px solid var(--line-soft);margin:0 -20px 12px;padding:0 20px;overflow-x:auto}.composer-tabs button{display:flex;align-items:center;gap:6px;border:0;background:transparent;cursor:pointer;padding:11px 0 9px;font-size:12.5px;font-weight:700;white-space:nowrap;color:var(--ink-soft);box-shadow:inset 0 -2px 0 0 transparent}.composer-tabs button.active{color:var(--ink);box-shadow:inset 0 -2px 0 0 var(--accent)}.composer-box{border:1px solid var(--line);border-radius:16px;background:#f7f6f9;overflow:hidden;transition:border-color .14s ease,box-shadow .14s ease,background .14s ease}.composer-box:focus-within{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-wash);background:var(--surface)}.composer-box textarea{display:block;width:100%;border:0;background:transparent;padding:13px 16px 4px;font-size:13.5px;resize:none;max-height:140px;font-family:inherit}.composer-box textarea:focus{outline:none}.composer.note .composer-box{background:#fff8e6;background:oklch(.98 .04 90)}.composer-toolbar{display:flex;align-items:center;gap:2px;padding:2px 8px 8px}.composer-toolbar .grow{flex:1}.tb-btn{display:flex;align-items:center;gap:5px;border:0;background:transparent;cursor:pointer;padding:6px 8px;border-radius:8px;font-size:11.5px;font-weight:700;color:var(--ink-faint)}.tb-btn:hover:not(:disabled){background:#ebeaef;color:var(--ink-soft)}.tb-btn:disabled{cursor:default;opacity:.55}.tb-btn.labeled{color:var(--ink-soft)}.tb-btn.on{background:var(--accent-wash);color:var(--accent)}.composer-row{display:flex;justify-content:flex-end;padding-top:10px}.send-btn{border:0;background:var(--accent);color:var(--accent-ink);cursor:pointer;padding:10px 20px;border-radius:7px;font-size:13px;font-weight:700;white-space:nowrap;box-shadow:none}.send-btn:hover:not(:disabled){background:var(--accent-h)}.send-btn:disabled{opacity:.5;cursor:default;box-shadow:none}.ctx{border-left:1px solid var(--line);background:var(--surface);overflow:auto;min-height:0;padding:20px;flex:0 0 320px}.ctx-head{display:flex;align-items:center;gap:11px}.ctx-head .name{font-size:14px;font-weight:800;letter-spacing:-.015em}.ctx-head .sub{font-size:11.5px;color:var(--ink-soft)}.ctx-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px}.ctx-stat{border:1px solid var(--line-soft);border-radius:11px;padding:10px 11px}.ctx-stat .l{font-family:var(--mono);font-size:9px;letter-spacing:.1em;text-transform:uppercase;color:var(--ink-faint)}.ctx-stat .v{font-size:15px;font-weight:700;margin-top:4px;letter-spacing:-.02em}.ctx-label{font-family:var(--mono);font-size:9.5px;letter-spacing:.12em;text-transform:uppercase;color:var(--ink-soft);margin:16px 0 9px}.ctx-card{border:1px solid var(--line-soft);border-radius:12px;padding:12px;display:flex;flex-direction:column;gap:6px;font-size:12px;color:var(--ink-soft);line-height:1.45}.ctx-card .strong{font-size:12.5px;font-weight:700;color:var(--ink)}.journey{position:relative}.journey-row{display:grid;grid-template-columns:14px auto minmax(0,1fr);gap:10px;align-items:center;padding:8px 0;border-bottom:1px solid var(--line-soft)}.journey-row:last-child{border-bottom:0}.journey-row .d{width:8px;height:8px;border-radius:50%;background:#d1d0d7;margin-left:3px}.journey-row .p{display:flex;flex-direction:column;gap:2px;min-width:0}.journey-row .p-title{font-size:12.5px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.journey-row .t{font-family:var(--mono);font-size:10px;color:var(--ink-faint)}.ctx-url{display:block;font-family:var(--mono);font-size:10.5px;color:var(--accent);text-decoration:none;overflow-wrap:anywhere}.ctx-url:hover{text-decoration:underline}.tags{display:flex;flex-wrap:wrap;gap:6px;align-items:center}.tag{display:inline-flex;align-items:center;gap:4px;font-size:11.5px;font-weight:600;padding:5px 10px;border-radius:7px;background:#f2f1f8;color:#5a4886;cursor:pointer}.tag-x{opacity:.5}.tag:hover .tag-x{opacity:1}.tag-input{border:1px solid var(--line);border-radius:7px;padding:4px 8px;font-size:11.5px;width:110px}.section{overflow:auto;min-height:0;padding:22px 24px}.filters-row{display:flex;flex-wrap:wrap;gap:14px;align-items:flex-end;margin-bottom:18px}.table{background:var(--surface);border:1px solid var(--line);border-radius:8px;overflow:hidden}.table-head,.table-row{display:grid;gap:12px;padding:12px 18px;align-items:center}.table-head{background:var(--head-bg);border-bottom:1px solid var(--line-soft);font-family:var(--mono);font-size:9.5px;letter-spacing:.12em;text-transform:uppercase;color:var(--ink-soft)}.table-row{border-bottom:1px solid var(--line-soft)}.table-row:hover{background:var(--head-bg)}.table-row.selected{background:var(--accent-wash)}.bar{height:6px;border-radius:999px;background:#ebebee;overflow:hidden}.bar>span{display:block;height:100%;border-radius:999px;background:var(--accent)}.cta{border:1px solid var(--line);background:var(--surface);cursor:pointer;padding:7px 12px;border-radius:9px;font-size:12px;font-weight:700;white-space:nowrap}.cta.hot{background:var(--accent);color:var(--accent-ink);border-color:var(--accent)}.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));border:1px solid var(--line);border-radius:8px;background:var(--surface);overflow:hidden;margin-bottom:14px;flex:none}.kpi{padding:13px 16px;border-left:1px solid var(--line)}.kpi:first-child{border-left:0}.kpi .l{display:flex;align-items:center;gap:6px;font-family:var(--mono);font-size:9.5px;letter-spacing:.12em;text-transform:uppercase;color:var(--ink-soft)}.kpi-ic{flex:none;color:var(--ink-faint)}.kpi .v{font-size:24px;font-weight:700;letter-spacing:-.03em;margin:8px 0 4px;font-variant-numeric:tabular-nums}.kpi .d{font-size:11px;color:var(--ink-faint)}.panels{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:12px;flex:none}.card{background:var(--surface);border:1px solid var(--line);border-radius:8px;padding:18px;flex:none}.card h3{margin:0 0 14px;font-size:14px;font-weight:800;letter-spacing:-.02em}.bars7{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));gap:10px;align-items:end;height:150px;margin-top:18px}.bars7 .col{display:flex;flex-direction:column;justify-content:flex-end;height:100%;gap:7px}.bars7 .n{font-family:var(--mono);font-size:10px;text-align:center;color:var(--ink-soft)}.bars7 .bar-v{background:#d6d6e5;border-radius:6px 6px 3px 3px;min-height:3px}.bars7 .col:last-child .bar-v{background:var(--accent)}.bars7 .lbl{font-family:var(--mono);font-size:9.5px;text-align:center;color:var(--ink-faint)}.team-row{display:grid;grid-template-columns:32px minmax(0,1fr) auto auto;gap:12px;align-items:center;padding:10px 0;border-bottom:1px solid var(--line-soft)}@media(max-width:1180px){.atend.with-ctx{grid-template-columns:minmax(250px,290px) minmax(320px,1fr)}.atend>.ctx{display:none}}@media(max-width:880px){.shell{grid-template-columns:60px minmax(0,1fr)}.aside{padding:18px 10px;gap:18px}.aside-brand b,.aside-brand .sub,.nav-label,.aside-btn span,.queue-chip span:not(.queue-chip-n),.status-btn .t,.status-btn .s,.agent-caret{display:none!important}.nav button,.status-btn,.aside-btn,.queue-chip{justify-content:center;padding:9px 6px}.agent-menu{left:4px;right:auto;min-width:200px}.atend.with-ctx,.atend.no-ctx{grid-template-columns:minmax(0,1fr)}.topbar,.section{padding-left:16px;padding-right:16px}.chat-head{row-gap:8px}.chat-head-info{flex-basis:100%}.thread{padding:16px 14px}.composer{padding:0 14px 12px}.composer-tabs{margin:0 -14px 12px;padding:0 14px}.msg .box{max-width:88%}}.cfg{display:grid;grid-template-columns:232px minmax(0,1fr);min-height:0;overflow:hidden}.cfg-nav{border-right:1px solid var(--line);background:var(--surface);overflow:auto;padding:14px 10px;display:flex;flex-direction:column;gap:14px}.cfg-group{font-family:var(--mono);font-size:9px;letter-spacing:.14em;text-transform:uppercase;color:var(--ink-faint);padding:0 8px 6px}.cfg-nav button{display:block;width:100%;text-align:left;border:0;background:transparent;cursor:pointer;padding:8px 10px;border-radius:8px;font-size:13px;font-weight:600;color:var(--ink-soft)}.cfg-nav button:hover{background:#f5f5f8;color:var(--ink)}.cfg-nav button.active{background:var(--accent-wash);color:#373267}.cfg-body{overflow:auto;min-height:0;padding:24px 28px 80px}.cfg-section{max-width:760px}.cfg-section h2{margin:0 0 4px;font-size:18px;font-weight:800;letter-spacing:-.02em}.cfg-lead{color:var(--ink-soft);font-size:13px;line-height:1.5;margin:4px 0 18px}.cfg-lead code{background:#eeeef1;padding:1px 5px;border-radius:5px;font-size:12px}.cfg-row{display:grid;grid-template-columns:minmax(0,1fr) minmax(220px,300px);gap:18px;align-items:start;padding:16px 0;border-bottom:1px solid var(--line-soft)}.cfg-row-head{min-width:0}.cfg-label{font-size:13.5px;font-weight:700}.cfg-hint{font-size:12px;color:var(--ink-soft);line-height:1.45;margin-top:3px}.cfg-control{display:flex;flex-direction:column;align-items:flex-start;gap:6px}.cfg-input{width:100%;border:1px solid var(--line);border-radius:9px;padding:9px 11px;font-size:13px;background:#faf9fc;font-family:inherit}textarea.cfg-input{resize:vertical;min-height:44px}.cfg-color{width:42px;height:34px;border:1px solid var(--line);border-radius:8px;padding:2px;background:#fff;cursor:pointer}.sw{display:inline-flex;align-items:center;gap:9px;border:0;background:transparent;cursor:pointer;padding:0;font-size:12.5px;font-weight:600;color:var(--ink-soft)}.sw-knob{width:38px;height:22px;border-radius:999px;background:#d1d0d6;position:relative;transition:background .15s;flex:none}.sw-knob:after{content:"";position:absolute;top:2px;left:2px;width:18px;height:18px;border-radius:50%;background:#fff;box-shadow:0 1px 3px #0003;transition:transform .15s}.sw.on .sw-knob{background:var(--ok)}.sw.on .sw-knob:after{transform:translate(16px)}.sw.on .sw-txt{color:#1d5522}.cfg-savebar{position:sticky;bottom:-24px;margin:22px -28px -80px;padding:14px 28px;background:var(--surface);border-top:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:12px;font-size:12.5px;color:var(--ink-soft);transform:translateY(120%);transition:transform .18s ease}.cfg-savebar.show{transform:none}.channel-card{display:flex;align-items:center;gap:12px;border:1px solid var(--line);border-radius:12px;padding:14px;background:var(--surface)}.channel-dot{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;color:#fff;font-weight:800;flex:none}.channel-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:10px;margin-top:10px}.channel-new{display:flex;align-items:center;gap:11px;border:1px solid var(--line);border-radius:12px;padding:13px;background:var(--surface);opacity:.85}.channel-ico{width:34px;height:34px;border-radius:9px;display:grid;place-items:center;font-size:17px;background:#f2f1f4;flex:none}.soon{font-family:var(--mono);font-size:10px;padding:3px 8px;border-radius:6px;background:#ebebee;color:var(--ink-soft);white-space:nowrap}.design-split{display:flex;gap:24px;align-items:flex-start}.widget-preview{width:260px;flex:none;border:1px solid var(--line);border-radius:16px;overflow:hidden;position:relative;background:#f5f4f7;box-shadow:0 16px 40px #4148531f;margin-top:6px}.wp-head{color:#fff;padding:14px 16px}.wp-body{padding:16px;min-height:120px}.wp-msg{background:#fff;border:1px solid var(--line);border-radius:12px 12px 12px 4px;padding:9px 12px;font-size:12.5px;line-height:1.45}.wp-foot{border-top:1px solid var(--line);background:#fff;padding:10px 12px;display:flex;align-items:center;justify-content:space-between;font-size:12px;color:var(--ink-faint)}.wp-send{width:28px;height:28px;border-radius:8px;color:#fff;display:grid;place-items:center;font-size:12px}.wp-bubble{position:absolute;bottom:-14px;width:44px;height:44px;border-radius:50%;color:#fff;display:grid;place-items:center;box-shadow:0 8px 20px #00000040}.snippet{background:var(--nav);color:#dddceb;border-radius:12px;padding:16px;font-family:var(--mono);font-size:12px;line-height:1.55;overflow-x:auto;white-space:pre;margin:0 0 12px}.team-list{display:flex;flex-direction:column;gap:8px;margin-top:14px}.team-item{display:flex;align-items:center;gap:11px;border:1px solid var(--line);border-radius:11px;padding:11px 13px;background:var(--surface)}.team-actions{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}.team-actions .btn{padding:6px 10px;font-size:11.5px}.team-add{display:grid;grid-template-columns:1.2fr 1.4fr 1fr auto;gap:8px;margin-top:10px}.stars{color:#cd9c1f;letter-spacing:1px;font-size:13px}.stars .off{color:#cdccda}@media(max-width:900px){.cfg{grid-template-columns:minmax(0,1fr)}.cfg-nav{flex-direction:row;flex-wrap:wrap;border-right:0;border-bottom:1px solid var(--line);gap:4px}.cfg-nav>div{display:contents}.cfg-group{display:none}.cfg-row{grid-template-columns:minmax(0,1fr);gap:8px}.design-split{flex-direction:column}.team-add{grid-template-columns:1fr}.cfg-savebar{margin-left:-16px;margin-right:-16px;padding-left:16px;padding-right:16px}.cfg-body{padding:18px 16px 80px}}.cfg-check{display:flex;align-items:center;gap:8px;font-size:13px;font-weight:600}.trigger-card{border:1px solid var(--line);border-radius:12px;padding:12px 14px;margin:12px 0;background:var(--surface)}.trigger-head{display:flex;align-items:center;gap:10px;margin-bottom:4px}.trigger-head .cfg-input{flex:1}.trigger-card .cfg-row{padding:10px 0}.steps{margin:16px 0 0;padding-left:20px;font-size:13px;color:var(--ink-soft);line-height:1.7}.steps code{background:#eeeef1;padding:1px 5px;border-radius:5px;font-size:12px}.wp-pcbtn{border:1px solid;background:#fff;border-radius:999px;padding:5px 10px;font-size:11px;font-weight:600;margin-top:6px;width:fit-content;max-width:100%}.rescue-badge{font-family:var(--mono);font-size:9px;font-weight:500;padding:2px 6px;border-radius:5px;background:#da534f;color:#fff;white-space:nowrap}.conv-row.overdue{box-shadow:inset 3px 0 #da534f}.block-add{display:grid;grid-template-columns:90px 1.4fr 1.4fr auto;gap:8px}@media(max-width:900px){.block-add{grid-template-columns:1fr}}.chat-tools{display:flex;align-items:center;gap:6px}.tool{width:34px;height:34px;border:1px solid var(--line);background:var(--surface);border-radius:50%;display:grid;place-items:center;cursor:pointer;color:var(--ink-soft)}.tool:hover{background:#f5f5f8;color:var(--ink)}.tool.on{background:var(--accent-wash);border-color:var(--accent);color:#433e7b}.tool.danger:hover{background:#ffece9;background:oklch(.96 .05 25);border-color:#f8a49d;color:var(--danger)}.tool-wrap{position:relative}.tool-menu{position:absolute;right:0;top:calc(100% + 6px);z-index:30;min-width:190px;background:var(--surface);border:1px solid var(--line);border-radius:11px;box-shadow:0 16px 40px #4148532e;padding:5px}.tool-menu-h{font-family:var(--mono);font-size:9px;letter-spacing:.12em;text-transform:uppercase;color:var(--ink-faint);padding:6px 8px 4px}.tool-menu button{display:flex;align-items:center;gap:8px;width:100%;text-align:left;border:0;background:transparent;cursor:pointer;padding:8px;border-radius:7px;font-size:13px}.tool-menu button:hover{background:var(--accent-wash)}.tool-menu-empty{padding:6px 8px 8px;font-size:12px;color:var(--ink-soft)}.tool-menu-sep{height:1px;background:var(--line-soft);margin:4px}.tool-menu button.danger{color:var(--danger)}.tool-menu button.danger:hover{background:#ffece9;background:oklch(.96 .05 25)}.icon-btn{width:32px;height:32px;display:grid;place-items:center;flex:none;border:0;background:transparent;border-radius:9px;color:var(--ink-soft);cursor:pointer}.icon-btn:hover{background:#f1f1f6;color:var(--ink)}.icon-btn.on{background:var(--accent-wash);color:var(--accent)}.icon-btn.sm{width:28px;height:28px}.read-tick{vertical-align:-2px;margin-left:3px;color:var(--ink-faint)}.read-tick.on{color:var(--ok)}.receipt{display:inline-flex;align-items:center;gap:3px;margin-left:6px}.receipt .read-tick{margin-left:0}.receipt.read{color:var(--ok)}.mini-dot{width:7px;height:7px;border-radius:50%;background:#bdbcca;margin-left:auto}.mini-dot.on{background:var(--ok)}.conv-row.pinned{background:#fffaee;background:oklch(.985 .02 85)}.conv-row.pinned.active{background:var(--accent-wash)}.pin-mark{color:var(--warn);margin-right:4px;vertical-align:-1px}.ctx-topline{display:flex;align-items:center;justify-content:space-between;margin-bottom:10px}.ctx-head{align-items:flex-start}.ident-pill{display:inline-flex;align-items:center;gap:5px;font-size:10.5px;font-weight:700;margin-top:5px;color:var(--ink-soft)}.ident-pill .d{width:6px;height:6px;border-radius:50%;background:var(--ink-faint)}.ident-pill.id{color:#036819}.ident-pill.id .d{background:#409d48}.ident-pill.anon .d{background:#bdbcca}.ident-pill.anon .d.on{background:var(--ok)}.ctx-rating{flex-direction:row!important;align-items:center;gap:10px;margin-top:14px}.ctx-stat .v.sm{font-size:12.5px}.ctx-status{margin-left:auto;font-family:var(--mono);font-size:9px;font-weight:500;letter-spacing:.08em;padding:3px 7px;border-radius:6px;white-space:nowrap}.ctx-status.new{background:#ecedff;background:oklch(.95 .03 285);color:#433e7b}.ctx-status.open{background:#fbedd1;color:#624800;color:oklch(.42 .1 85)}.ctx-status.done{background:#dff1df;color:#095717}.ctx-section{margin:0 -20px}.ctx-section+.ctx-section{border-top:1px solid var(--line-soft)}.ctx-section-head{display:flex;align-items:center;gap:9px;width:100%;text-align:left;border:0;cursor:pointer;padding:11px 20px;background:#f8f7fa;font-family:var(--mono);font-size:9.5px;letter-spacing:.1em;text-transform:uppercase;color:var(--ink-soft)}.ctx-section-head:hover{background:#f3f3f7}.ctx-section-ic{display:grid;place-items:center;color:var(--ink-faint);flex:none}.ctx-section-title{flex:1}.ctx-section-count{font-family:var(--mono);font-size:10px;font-weight:700;padding:1px 6px;border-radius:999px;background:var(--accent-wash);color:var(--accent)}.ctx-section-chev{flex:none;color:var(--ink-faint);transition:transform .16s ease}.ctx-section-chev.open{transform:rotate(180deg)}.ctx-section-body{padding:12px 20px 16px}.ctx-action-row{display:flex;align-items:center;gap:10px;width:100%;text-align:left;border:1px solid var(--line);background:var(--surface);border-radius:11px;padding:10px 12px;font-size:12.5px;font-weight:600;color:var(--ink);cursor:pointer}.ctx-action-row+.ctx-action-row{margin-top:8px}.ctx-action-row:hover{border-color:var(--accent);background:var(--accent-wash)}.ctx-action-ic{width:26px;height:26px;border-radius:50%;display:grid;place-items:center;background:var(--accent-wash);color:var(--accent);flex:none}.ctx-source{gap:9px}.ctx-source-row{display:flex;align-items:baseline;justify-content:space-between;gap:12px;font-size:12.5px}.ctx-source-row .l{font-family:var(--mono);font-size:9.5px;letter-spacing:.08em;text-transform:uppercase;color:var(--ink-faint);flex:none}.ctx-source-row .r{color:var(--ink);font-weight:600;text-align:right}.ctx-source-row .r.mono{font-family:var(--mono);font-weight:500;font-size:11px}.trigger-row{display:flex;align-items:center;gap:12px;border:1px solid var(--line);border-radius:10px;padding:12px 14px;margin:8px 0;background:var(--surface)}.trigger-sub{font-weight:500;font-size:11px;color:var(--ink-soft);margin-left:8px}.link-btn{border:0;background:transparent;color:var(--accent);font-weight:600;font-size:12.5px;cursor:pointer}.link-btn:hover{text-decoration:underline}.trigger-card.editing{border-color:var(--accent)}.cond-head{font-size:12.5px;color:var(--ink-soft);margin:14px 0 8px}.cond-row{display:flex;flex-wrap:wrap;align-items:center;gap:8px;padding:7px 0;border-bottom:1px dashed var(--line-soft)}.cond-row .cfg-input{width:auto}.cond-row>select.cfg-input:first-child{flex:1;min-width:190px}.cond-op{width:auto!important;min-width:60px}.cond-val{width:128px!important;flex:none}.cond-unit{font-size:12px;color:var(--ink-soft)}.cond-radio{display:flex;gap:12px;font-size:12.5px}.cond-radio label{display:flex;align-items:center;gap:5px}.cond-days{display:flex;gap:4px}.cond-days button{border:1px solid var(--line);background:var(--surface);border-radius:7px;padding:5px 7px;font-size:11px;font-weight:600;cursor:pointer;color:var(--ink-soft)}.cond-days button.on{background:var(--accent);color:var(--accent-ink);border-color:var(--accent)}.cond-time{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--ink-soft)}.cond-note{font-size:12px;color:var(--ink-faint);font-style:italic}.cond-x{margin-left:auto;border:0;background:transparent;color:var(--ink-faint);font-size:17px;line-height:1;cursor:pointer}.cond-x:hover{color:var(--danger)}.trigger-actions{display:flex;gap:8px;margin-top:16px}.btn.danger{border-color:#f8a49d;color:var(--danger)}.btn.danger:hover{background:#ffece9;background:oklch(.96 .05 25)}.aside-btn{display:flex;align-items:center;gap:11px;border:0;cursor:pointer;padding:9px 10px;border-radius:7px;font-size:13px;font-weight:500;text-align:left;background:transparent;color:var(--sidebar-fg)}.aside-btn:hover{background:var(--sidebar-hover)}.aside-btn.on{background:var(--sidebar-hover);color:#fff;font-weight:600}.theme-toggle span:not(.theme-toggle-track){flex:1}.theme-toggle-track{width:30px;height:17px;border-radius:999px;background:var(--sidebar-border);position:relative;flex:none;transition:background .15s}.theme-toggle-track:has(.theme-toggle-knob.on){background:var(--accent-bd)}.theme-toggle-knob{position:absolute;top:2px;left:2px;width:13px;height:13px;border-radius:50%;background:var(--sidebar-mut);transition:transform .15s,background .15s}.theme-toggle-knob.on{transform:translate(13px);background:var(--accent)}.nav-ic{width:20px;height:20px;flex:none;display:grid;place-items:center;color:var(--sidebar-mut)}.nav button:hover .nav-ic{color:var(--sidebar-fg)}.nav button.active .nav-ic{color:var(--accent)}.nav-sep{height:1px;background:var(--sidebar-border);margin:2px 4px}.agent-wrap{position:relative}.status-btn{gap:11px}.status-btn .s{display:flex;align-items:center;gap:5px}.s-dot{width:6px;height:6px;border-radius:50%;flex:none}.agent-av{position:relative;width:30px;height:30px;border-radius:50%;background:#eeedf6;display:grid;place-items:center;font-size:16px;flex:none}.agent-av-dot{position:absolute;right:-1px;bottom:-1px;width:9px;height:9px;border-radius:50%;border:2px solid #fff}.agent-caret{color:var(--ink-faint);flex:none}.agent-menu{position:absolute;left:0;right:0;bottom:calc(100% + 8px);background:var(--surface);border:1px solid var(--line);border-radius:10px;box-shadow:var(--shadow-card);padding:6px;z-index:40}.agent-menu-h{font-family:var(--mono);font-size:9px;letter-spacing:.12em;text-transform:uppercase;color:var(--ink-faint);padding:6px 8px 4px}.agent-menu button{display:flex;align-items:center;gap:9px;width:100%;text-align:left;border:0;background:transparent;cursor:pointer;padding:9px 8px;border-radius:9px;font-size:13px;font-weight:600;color:var(--ink)}.agent-menu button:hover{background:var(--accent-wash)}.agent-menu button.on{color:var(--accent)}.agent-menu-sep{height:1px;background:var(--line-soft);margin:5px 4px}.mdot{width:8px;height:8px;border-radius:50%;flex:none}.perfil-head{display:flex;align-items:center;gap:14px;padding:6px 0 18px}.avatar-picker{display:flex;flex-wrap:wrap;gap:6px}.avatar-picker button{width:38px;height:38px;border-radius:11px;border:1px solid var(--line);background:var(--surface);cursor:pointer;font-size:18px;display:grid;place-items:center}.avatar-picker button:hover{border-color:var(--accent)}.avatar-picker button.on{border-color:var(--accent);background:var(--accent-wash);box-shadow:0 0 0 2px var(--accent-wash)}.avatar-img{border-radius:50%;object-fit:cover;flex:none;display:block;background:var(--line-soft)}.topbar-av .avatar,.topbar-av .avatar-img{box-shadow:0 0 0 2px var(--surface)}.perfil-av-actions{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}.perfil-av-actions .btn{padding:8px 12px}.install-note{background:var(--accent-wash);border:1px solid oklch(.9 .04 288);border-radius:12px;padding:12px 14px;font-size:12.5px;line-height:1.55;color:#464266;margin-top:4px}.install-note code{background:#ffffff8c;padding:1px 5px;border-radius:5px;font-size:11.5px}::-webkit-scrollbar-thumb{background:#cdccda}::-webkit-scrollbar-thumb:hover{background:#b5b4d0}.conv-row,.btn,.chip,.cta,.tool,.ctx-action-row,.ctx-section-head,.nav button{transition:background .14s ease,border-color .14s ease,box-shadow .14s ease,color .14s ease}.avatar{box-shadow:inset 0 0 0 1px #ffffff1f}.cfg-nav button.active{font-weight:700;color:var(--accent)}.queue-chip{display:flex;align-items:center;gap:8px;font-size:11.5px;font-weight:600;color:var(--sidebar-fg);padding:8px 10px;border-radius:8px;background:var(--sidebar-hover)}.queue-chip-n{min-width:20px;height:20px;padding:0 5px;border-radius:5px;background:var(--warn);color:#2b1a02;font-weight:800;display:grid;place-items:center}.vis-filters{display:flex;gap:16px;margin-bottom:16px;flex-wrap:wrap;align-items:flex-end}.vis-filters .grow{flex:1}.vis-filters label{display:block}.vis-filters label>span{display:block;font-family:var(--mono);font-size:9.5px;letter-spacing:.12em;text-transform:uppercase;color:var(--ink-soft);margin-bottom:6px}.vis-filters select{min-width:220px}.vis-table .table-head span.ci,.vis-table .table-row .ci{display:grid;place-items:center}.vis-table .table-head .ci{color:var(--ink-soft)}.vis-table .table-row{min-height:58px}.vis-n{text-align:center;font-size:12.5px;color:var(--ink-soft)}.pot-pill{display:inline-flex;align-items:center;gap:4px;font-size:11px;font-weight:700;padding:3px 9px;border-radius:999px;border:1px solid var(--line);color:var(--ink-soft);white-space:nowrap}.pot-pill.hi{color:#036819;border-color:#9bd69c;background:#e2f9e2}.pot-pill.mid{color:#775800;color:oklch(.48 .12 85);border-color:#ecc980;background:#fff4de;background:oklch(.97 .04 85)}.src-badge{display:grid;place-items:center;width:24px;height:24px;margin:0 auto;border-radius:7px;border:1px solid var(--line);font-size:12px;font-weight:800}.vis-dialogue{display:flex;align-items:center;min-width:0}.vis-dialogue .link-btn{font-size:12.5px;color:var(--accent);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100%}.vis-dialogue .cta{padding:6px 11px;font-size:11.5px}.vis-table{min-width:860px}.section:has(.vis-table){overflow-x:auto}.alert-stack{position:fixed;top:16px;right:16px;z-index:110;display:flex;flex-direction:column;gap:10px;width:300px;max-width:calc(100vw - 32px);max-height:calc(100vh - 32px);overflow-y:auto;pointer-events:none}.alert-stack>*{pointer-events:auto}.msg-alert{position:relative;background:var(--surface);border:1px solid var(--accent-bd);border-left:4px solid var(--accent);border-radius:14px;padding:14px;box-shadow:0 18px 44px #00000038;cursor:pointer;animation:msg-alert-in .28s cubic-bezier(.2,.8,.2,1)}.msg-alert:hover{border-color:var(--accent)}@keyframes msg-alert-in{0%{opacity:0;transform:translate(24px)}to{opacity:1;transform:none}}.msg-alert-x{position:absolute;top:8px;right:8px;display:grid;place-items:center;width:24px;height:24px;border:0;border-radius:6px;background:none;color:var(--ink-faint);cursor:pointer}.msg-alert-x:hover{background:var(--line-soft);color:var(--ink)}.msg-alert-head{display:flex;gap:10px;align-items:center;padding-right:20px}.msg-alert-who{display:flex;flex-direction:column;min-width:0}.msg-alert-who strong{font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.msg-alert-label{display:inline-flex;align-items:center;gap:4px;font-size:11px;font-weight:700;color:var(--accent);text-transform:uppercase;letter-spacing:.03em}.msg-alert-body{margin:8px 0 12px;font-size:12.5px;color:var(--ink-soft);overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;word-break:break-word}.msg-alert-open{width:100%}@media(prefers-reduced-motion:reduce){.msg-alert{animation:none}}.msg-alert-head+.msg-alert-open{margin-top:12px}:root{--oc-bg: #fff;--oc-page: #f7f8fa;--oc-ink: #111827;--oc-ink2: #1f2937;--oc-ink3: #374151;--oc-mid: #4b5563;--oc-soft: #6b7280;--oc-faint: #9ca3af;--oc-line: #e9ebef;--oc-line2: #eef0f3;--oc-bd: #e5e7eb;--oc-field: #f6f7f9;--oc-field-bd: #e3e6eb;--oc-chip: #f1f2f5;--oc-accent: #6c47ff;--oc-accent2: #5b3df0;--oc-wash: #f1efff;--oc-wash2: #efeaff;--oc-thread: #f3f4f6;--oc-day: #e4e6ea;--oc-bubble-bd: #eceef2;--oc-box: #fafbfc;--oc-green: #22c55e;--oc-sel-row: #f2faf4}:root[data-theme=dark]{--oc-bg: #1a1b21;--oc-page: #101116;--oc-ink: #eceef2;--oc-ink2: #e2e4e9;--oc-ink3: #c9ccd4;--oc-mid: #a9adb8;--oc-soft: #9a9da8;--oc-faint: #6b6e79;--oc-line: #2b2d34;--oc-line2: #25272d;--oc-bd: #30323a;--oc-field: #202127;--oc-field-bd: #30323a;--oc-chip: #2a2c33;--oc-accent: #7c5cf5;--oc-accent2: #7c5cf5;--oc-wash: #241d3d;--oc-wash2: #2b2248;--oc-thread: #131419;--oc-day: #25272e;--oc-bubble-bd: #2b2d34;--oc-box: #1f2026;--oc-sel-row: #17261d}.oc-grow{flex:1}.oc-presence{position:absolute;right:1px;bottom:1px;width:10px;height:10px;border-radius:50%;background:var(--oc-green);border:2px solid var(--oc-bg)}.oc-pill{height:19px;padding:0 9px;border-radius:10px;background:var(--oc-wash2);color:var(--oc-accent);font-size:12px;font-weight:600;display:inline-flex;align-items:center;white-space:nowrap;flex:none}.oc-pill.sm{height:18px;padding:0 8px;font-size:11.5px}.oc-pill.muted{background:var(--oc-chip);color:var(--oc-mid);height:28px;padding:0 12px;border-radius:14px}.oc-aside{background:#0f1522;color:#e5e7eb;display:flex;flex-direction:column;padding:14px 10px 20px;min-height:0;overflow-y:auto}.oc-brand{display:flex;align-items:center;gap:11px;padding:0 3px;margin-bottom:21px}.oc-brand-logo{width:34px;height:34px;flex:none;border-radius:9px;background:linear-gradient(135deg,#8b5cf6,#6c47ff);display:grid;place-items:center;color:#fff;font-weight:800;font-size:20px}.oc-brand-text{display:flex;flex-direction:column;gap:3px;min-width:0}.oc-brand-name{font-weight:800;font-size:16px;letter-spacing:.3px;line-height:1;color:#fff}.oc-brand-name .acc{color:#8b6cff}.oc-brand-sub{font-size:8.5px;letter-spacing:1.6px;color:#8a93a5;font-weight:500;white-space:nowrap}.oc-nav{display:flex;flex-direction:column}.oc-nav-item{display:flex;align-items:center;gap:13px;height:44px;padding:0 12px;margin-top:4px;border:0;border-radius:9px;background:transparent;color:#e5e7eb;font-size:14px;font-weight:500;text-align:left;cursor:pointer;width:100%}.oc-nav-item:first-child{margin-top:0;height:42px}.oc-nav-item:hover{background:#161d2c}.oc-nav-item.active{background:#1b2233;color:#fff;font-weight:600}.oc-nav-item.active .oc-nav-ic{color:#a594ff}.oc-nav-item.active.grad{background:linear-gradient(90deg,#5b3df0,#6a4cf5)}.oc-nav-item.active.grad .oc-nav-ic{color:#fff}.oc-nav-item.active.grad .oc-nav-count{background:#8a72ff}.oc-nav-ic{display:grid;place-items:center;flex:none}.oc-nav-label{flex:1;min-width:0}.oc-nav-count{min-width:20px;height:20px;padding:0 5px;border-radius:5px;background:#5b45e6;color:#fff;font-size:12px;font-weight:700;display:flex;align-items:center;justify-content:center}.oc-nav-sep{height:1px;background:#1f2636;margin:12px 6px 14px}.oc-aside-grow{flex:1;min-height:16px}.oc-theme{display:flex;align-items:center;gap:13px;padding:0 10px;height:40px;font-size:14px;color:#e5e7eb;background:transparent;border:0;cursor:pointer;width:100%;text-align:left}.oc-theme-label{flex:1}.oc-theme-track{width:32px;height:18px;border-radius:9px;background:#2e3544;position:relative;flex:none}.oc-theme-track.on{background:var(--oc-accent)}.oc-theme-knob{position:absolute;top:2px;left:2px;width:14px;height:14px;border-radius:50%;background:#d1d5db;transition:left .15s}.oc-theme-track.on .oc-theme-knob{left:16px;background:#fff}.oc-queue{display:flex;align-items:center;gap:10px;margin:8px 0 10px;padding:0 10px;height:38px;border-radius:9px;background:#1a2130;font-size:12.5px;font-weight:600;color:#fff}.oc-queue-n{min-width:20px;height:20px;padding:0 4px;border-radius:5px;background:#f59e0b;color:#111;font-size:12px;font-weight:700;display:flex;align-items:center;justify-content:center}.oc-agent{display:flex;align-items:center;gap:10px;padding:0 10px;height:52px;width:100%;border:1px solid #2a3244;border-radius:9px;background:transparent;cursor:pointer;text-align:left;color:#e5e7eb}.oc-agent:hover{background:#161d2c}.oc-agent-av{position:relative;flex:none;display:flex}.oc-agent-dot{position:absolute;right:-1px;bottom:-1px;width:9px;height:9px;border-radius:50%;border:2px solid #0f1522}.oc-agent-text{flex:1;min-width:0;display:flex;flex-direction:column;gap:3px}.oc-agent-text .t{font-size:13px;font-weight:600;color:#fff;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.oc-agent-text .s{font-size:11.5px;color:#9aa3b2;display:flex;align-items:center;gap:5px}.oc-agent-text .d{width:6px;height:6px;border-radius:50%}.oc-agent-caret{color:#9aa3b2;flex:none}.topbar{min-height:61px;padding:0 18px 0 16px;gap:12px;flex-wrap:nowrap;background:var(--oc-bg);border-bottom:1px solid var(--oc-line)}.topbar h1{font-size:19px;font-weight:700;letter-spacing:-.2px;color:var(--oc-ink)}.topbar .sub{font-size:13px;color:var(--oc-soft)}.oc-head-title{flex:1;min-width:0;display:flex;flex-direction:column;gap:5px}.oc-head-title .sub{display:flex;align-items:center;gap:6px;margin:0}.oc-top-actions{display:flex;align-items:center;gap:12px;flex:none}.oc-top-search{width:343px;height:42px;border:1px solid var(--oc-field-bd);border-radius:9px;background:var(--oc-field);display:flex;align-items:center;gap:10px;padding:0 13px;color:var(--oc-mid);cursor:text}.oc-top-search input{flex:1;min-width:0;border:0;outline:0;background:transparent;font-size:13px;color:var(--oc-ink)}.oc-top-search input:focus{outline:0}.oc-top-search input::placeholder{color:var(--oc-faint)}.oc-top-hint{font-size:12px;color:var(--oc-soft);white-space:nowrap}.oc-top-bell{width:56px;height:42px;margin-left:10px;display:flex;align-items:center;justify-content:center;position:relative;border:0;background:transparent;color:var(--oc-ink3);cursor:pointer;border-radius:9px}.oc-top-bell:hover{background:var(--oc-field)}.oc-top-badge{position:absolute;top:2px;right:12px;min-width:16px;height:16px;padding:0 3px;border-radius:8px;background:#ef4444;color:#fff;font-size:10px;font-weight:700;display:flex;align-items:center;justify-content:center;border:1.5px solid var(--oc-bg)}.oc-top-div{width:1px;height:40px;background:var(--oc-bd);margin:0 4px}.oc-top-agent{display:flex;align-items:center;gap:11px;padding:2px 4px;border:0;border-radius:9px;background:transparent;cursor:pointer;text-align:left;color:var(--oc-ink)}.oc-top-agent:hover{background:var(--oc-field)}.oc-top-agent-text{display:flex;flex-direction:column;gap:3px;width:100px}.oc-top-agent-text .t{font-size:13px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.oc-top-agent-text .s{font-size:12px;color:var(--oc-soft);display:flex;align-items:center;gap:5px}.oc-top-agent-text .d{width:7px;height:7px;border-radius:50%}.oc-top-caret{color:var(--oc-ink3);margin-left:24px}.atend .conv-list{border-right:1px solid var(--oc-line);background:var(--oc-bg)}.oc-cl-tools{padding:12px 16px;display:flex;flex-direction:column;gap:10px}.oc-cl-search-row{display:flex;gap:10px;align-items:center}.oc-cl-search{flex:1;min-width:0;height:38px;border:1px solid var(--oc-field-bd);border-radius:19px;background:var(--oc-field);display:flex;align-items:center;gap:9px;padding:0 12px;color:var(--oc-mid);cursor:text}.oc-cl-search input{flex:1;min-width:0;border:0;background:transparent;font-size:12.5px;color:var(--oc-ink)}.oc-cl-search input:focus{outline:0}.oc-cl-search input::placeholder{color:var(--oc-faint)}.oc-cl-filter-btn{width:38px;height:38px;flex:none;border:1px solid var(--oc-field-bd);border-radius:50%;background:var(--oc-field);display:grid;place-items:center;color:var(--oc-ink3)}.oc-cl-tabs{display:flex;gap:26px;margin:2px -16px -12px;padding:0 18px;border-bottom:1px solid var(--oc-line)}.oc-cl-tab{position:relative;height:38px;padding:0 2px;border:0;border-bottom:2px solid transparent;margin-bottom:-1px;background:transparent;color:var(--oc-mid);font-size:14px;font-weight:500;display:flex;align-items:center;cursor:pointer;white-space:nowrap}.oc-cl-tab:hover{color:var(--oc-ink)}.oc-cl-tab.on{color:var(--oc-ink);font-weight:700;border-bottom-color:var(--oc-ink)}.oc-cl-tab .n{position:absolute;top:1px;right:-15px;min-width:17px;height:17px;padding:0 4px;border-radius:9px;background:#ef4444;color:#fff;font-size:10.5px;font-weight:700;display:flex;align-items:center;justify-content:center}.oc-cl-archive{height:30px;border:1px solid var(--oc-bd);border-radius:8px;background:var(--oc-bg);color:var(--oc-ink3);font-size:12px;font-weight:500;cursor:pointer}.oc-cl-archive:hover{border-color:var(--oc-accent);color:var(--oc-accent)}.oc-cl-scroll{min-height:0;overflow-y:auto}.oc-cl-row{display:flex;gap:14px;width:100%;padding:12px 18px;min-height:83px;border:0;border-bottom:1px solid var(--oc-line2);background:var(--oc-bg);color:var(--oc-ink);text-align:left;cursor:pointer}.oc-cl-row:hover{background:var(--oc-field)}.oc-cl-row.on{background:var(--oc-wash);box-shadow:inset 3px 0 0 var(--oc-accent)}.oc-cl-row.late{box-shadow:inset 3px 0 #f59e0b}.oc-cl-av{position:relative;width:48px;height:48px;flex:none;border-radius:50%;color:#fff;font-size:15px;font-weight:700;display:flex;align-items:center;justify-content:center}.oc-cl-av .oc-presence{border-color:var(--oc-bg)}.oc-cl-body{flex:1;min-width:0;display:flex;flex-direction:column;gap:4px}.oc-cl-top{display:flex;align-items:center;gap:6px}.oc-cl-name{flex:1;min-width:0;font-size:14.5px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.oc-cl-pin{color:var(--oc-accent);margin-right:4px;vertical-align:-1px}.oc-cl-late{font-size:10px;font-weight:700;color:#b45309;background:#fef3c7;border-radius:6px;padding:1px 6px}.oc-cl-time{font-size:12.5px;color:var(--oc-soft);flex:none}.oc-cl-preview{display:flex;align-items:center;gap:5px;font-size:12.5px;color:var(--oc-mid);position:relative;padding-right:26px;min-height:18px}.oc-cl-peek-ic{color:var(--oc-faint);flex:none}.oc-cl-text{flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.oc-cl-text.peek{font-style:italic;color:var(--oc-accent)}.oc-cl-unread{min-width:20px;height:20px;padding:0 5px;border-radius:6px;background:var(--oc-accent2);color:#fff;font-size:11.5px;font-weight:700;display:flex;align-items:center;justify-content:center;position:absolute;right:0;top:8px}.oc-cl-unread.blinking{animation:unread-blink 1.1s ease-in-out infinite}@media(prefers-reduced-motion:reduce){.oc-cl-unread.blinking{animation:none}}.oc-cl-meta{display:flex;align-items:center;gap:7px;font-size:12.5px;color:var(--oc-mid);white-space:nowrap;overflow:hidden}.oc-cl-meta svg{color:var(--oc-soft);flex:none}.oc-cl-meta .sep{color:var(--oc-faint)}.atend .chat{background:var(--oc-bg)}.oc-ch-head{min-height:77px;display:flex;align-items:center;gap:14px;padding:10px 20px 10px 16px;border-bottom:1px solid var(--oc-line);background:var(--oc-bg);color:var(--oc-ink)}.oc-ch-av{position:relative;flex:none;display:flex}.oc-ch-av .oc-presence{bottom:2px}.oc-ch-info{flex:1;min-width:0;display:flex;flex-direction:column;gap:4px;padding-left:2px}.oc-ch-name-row{display:flex;align-items:center;gap:10px;min-width:0}.oc-ch-name{font-size:15.5px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.oc-ch-status{display:flex;align-items:center;gap:6px;font-size:12.5px;color:var(--oc-soft);white-space:nowrap;overflow:hidden}.oc-ch-status .d,.oc-ctx-who .line .d{width:7px;height:7px;border-radius:50%;background:var(--oc-faint);flex:none}.oc-ch-status .d.on,.oc-ctx-who .line .d.on{background:var(--oc-green)}.oc-ch-visiting{font-size:12.5px;color:var(--oc-mid);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.oc-ch-visiting b{font-weight:600;color:var(--oc-ink2)}.oc-ch-icons{display:flex;align-items:center;gap:8px;margin-right:6px}.oc-ch-ic{width:32px;height:32px;display:grid;place-items:center;border:0;border-radius:8px;background:transparent;color:var(--oc-ink3);cursor:pointer}.oc-ch-ic:hover,.oc-ch-ic.on{background:var(--oc-field);color:var(--oc-accent)}.oc-btn{height:40px;padding:0 16px;border:1px solid var(--oc-field-bd);border-radius:9px;background:var(--oc-bg);display:flex;align-items:center;gap:8px;font-size:13px;font-weight:500;color:var(--oc-ink);cursor:pointer;flex:none}.oc-btn:hover{border-color:var(--oc-accent);color:var(--oc-accent)}.oc-btn.primary{background:var(--oc-accent);border-color:var(--oc-accent);color:#fff;font-weight:600}.oc-btn.primary:hover{background:var(--oc-accent2);color:#fff}.oc-thread{min-height:0;overflow-y:auto;background-color:var(--oc-thread);background-image:url("data:image/svg+xml;utf8,%3Csvg xmlns=%22http://www.w3.org/2000/svg%22 width=%22180%22 height=%22160%22%3E%3Cg fill=%22none%22 stroke=%22%23000%22 stroke-opacity=%220.035%22 stroke-width=%221.5%22%3E%3Ccircle cx=%2230%22 cy=%2230%22 r=%2211%22/%3E%3Crect x=%22110%22 y=%2222%22 width=%2224%22 height=%2218%22 rx=%224%22/%3E%3Cpath d=%22M62 112l12-12 12 12%22/%3E%3Ccircle cx=%22150%22 cy=%22120%22 r=%228%22/%3E%3Crect x=%2222%22 y=%22100%22 width=%2218%22 height=%2222%22 rx=%223%22/%3E%3Cpath d=%22M86 50l6 6 10-12%22/%3E%3C/g%3E%3C/svg%3E");padding:20px 24px 24px 16px;display:flex;flex-direction:column;gap:14px}:root[data-theme=dark] .oc-thread{background-image:url("data:image/svg+xml;utf8,%3Csvg xmlns=%22http://www.w3.org/2000/svg%22 width=%22180%22 height=%22160%22%3E%3Cg fill=%22none%22 stroke=%22%23fff%22 stroke-opacity=%220.035%22 stroke-width=%221.5%22%3E%3Ccircle cx=%2230%22 cy=%2230%22 r=%2211%22/%3E%3Crect x=%22110%22 y=%2222%22 width=%2224%22 height=%2218%22 rx=%224%22/%3E%3Cpath d=%22M62 112l12-12 12 12%22/%3E%3Ccircle cx=%22150%22 cy=%22120%22 r=%228%22/%3E%3Crect x=%2222%22 y=%22100%22 width=%2218%22 height=%2222%22 rx=%223%22/%3E%3Cpath d=%22M86 50l6 6 10-12%22/%3E%3C/g%3E%3C/svg%3E")}.oc-day{align-self:center;height:28px;padding:0 20px;border-radius:14px;background:var(--oc-day);font-size:12px;font-weight:500;letter-spacing:.3px;color:var(--oc-ink3);display:flex;align-items:center;flex:none}.oc-thread-empty{text-align:center;color:var(--oc-soft);font-size:12.5px}.oc-msg{display:flex;flex-direction:column;align-items:flex-start;gap:8px}.oc-msg.out{align-items:flex-end}.oc-msg.note{align-items:center}.oc-msg-row{display:flex;gap:12px;align-items:flex-start;max-width:min(520px,85%)}.oc-msg-av{flex:none;font-size:11.5px!important;font-weight:700}.oc-bubble{position:relative;min-width:0;background:var(--oc-bg);color:var(--oc-ink);border:1px solid var(--oc-bubble-bd);border-radius:14px;padding:12px 16px 14px;box-shadow:0 1px 2px #1018280a;font-size:14px;line-height:1.55;white-space:pre-wrap;word-wrap:break-word;overflow-wrap:anywhere}.oc-bubble a{color:inherit;text-decoration:underline;font-weight:600}.oc-bubble:has(.att-img){padding:6px}.oc-msg.out .oc-bubble{background:var(--oc-accent);border-color:var(--oc-accent);color:#fff}.oc-msg.out .att-file{background:#ffffff2e}.oc-msg.out .oc-bubble:hover .msg-actions{display:flex}.oc-msg.out .oc-bubble.msg-edit{background:var(--oc-bg);color:var(--oc-ink);border-color:var(--oc-accent);padding:8px}.oc-msg.note .oc-bubble{max-width:min(520px,85%);background:#fff8e6;border:1px dashed #f5c86b;color:#7a5a12;font-size:13px;padding:10px 14px}:root[data-theme=dark] .oc-msg.note .oc-bubble{background:#2a2413;border-color:#6b5520;color:#e9cf8a}.oc-msg.peek .oc-bubble{background:repeating-linear-gradient(-45deg,var(--oc-bg),var(--oc-bg) 8px,var(--oc-field) 8px,var(--oc-field) 16px);border:1px dashed var(--oc-accent);color:var(--oc-soft);font-style:italic}.oc-time{font-size:11.5px;color:var(--oc-soft)}.oc-msg.in .oc-time{padding-left:50px}.oc-msg.peek .oc-time{color:var(--oc-accent)}.oc-composer{position:relative;flex-shrink:0;border-top:1px solid var(--oc-line);background:var(--oc-bg);padding:8px 20px 12px 26px;display:flex;flex-direction:column;gap:10px}.oc-cmp-tabs{display:flex;gap:8px;border-bottom:1px solid var(--oc-line2)}.oc-cmp-tab{height:44px;display:flex;align-items:center;border:0;border-bottom:2px solid transparent;margin-bottom:-1px;background:transparent;padding:0;cursor:pointer}.oc-cmp-tab-in{height:34px;padding:0 12px;border-radius:8px;background:var(--oc-bg);border:1px solid var(--oc-bd);color:var(--oc-ink3);font-size:13px;font-weight:500;display:flex;align-items:center;gap:9px}.oc-cmp-tab.on{border-bottom-color:var(--oc-accent)}.oc-cmp-tab.on .oc-cmp-tab-in{background:var(--oc-wash);border-color:var(--oc-wash);color:var(--oc-accent)}.oc-cmp-box{border:1px solid var(--oc-field-bd);border-radius:10px;padding:10px 8px 8px 12px;display:flex;flex-direction:column;gap:6px;background:var(--oc-box)}.oc-composer.note .oc-cmp-box{background:#fffbeb;border-color:#f5d98b}:root[data-theme=dark] .oc-composer.note .oc-cmp-box{background:#221e12;border-color:#5c4a1c}.oc-cmp-box textarea{border:0;outline:0;resize:none;background:transparent;font-size:14px;color:var(--oc-ink);padding:2px 0;min-height:44px;max-height:140px}.oc-cmp-box textarea:focus{outline:0}.oc-cmp-box textarea::placeholder{color:var(--oc-faint)}.oc-cmp-bar{display:flex;align-items:center;gap:12px;color:var(--oc-mid)}.oc-cmp-ic{height:32px;min-width:32px;padding:0 5px;display:flex;align-items:center;justify-content:center;gap:10px;border:0;border-radius:7px;background:transparent;color:var(--oc-mid);cursor:pointer}.oc-cmp-ic.labeled{font-size:13px;font-weight:500;color:var(--oc-ink3)}.oc-cmp-ic:hover,.oc-cmp-ic.on{background:var(--oc-wash);color:var(--oc-accent)}.oc-cmp-ic:disabled{opacity:.5;cursor:default}.oc-cmp-ai{height:44px;padding:0 18px;border:1px solid var(--oc-field-bd);border-radius:9px;background:var(--oc-bg);display:flex;align-items:center;gap:10px;color:var(--oc-accent);font-size:13.5px;font-weight:600;cursor:default}.oc-cmp-send{height:44px;border-radius:9px;background:var(--oc-accent);display:flex;align-items:center;color:#fff;overflow:hidden;flex:none}.oc-cmp-send button{height:100%;padding:0 18px;display:flex;align-items:center;gap:9px;font-size:13.5px;font-weight:600;border:0;background:transparent;color:#fff;cursor:pointer}.oc-cmp-send button:hover:not(:disabled){background:var(--oc-accent2)}.oc-cmp-send button:disabled{cursor:default;opacity:.7}.oc-cmp-send-sep{width:1px;height:100%;background:#8468ff}.oc-cmp-send-caret{width:38px;height:100%;display:flex;align-items:center;justify-content:center}.oc-composer .suggest,.oc-composer .emoji-pop{left:26px}.oc-composer .suggest{right:20px}.oc-ctx{border-left:1px solid var(--oc-line);background:var(--oc-bg);color:var(--oc-ink);overflow-y:auto;min-height:0;padding:10px 14px 12px 16px;display:flex;flex-direction:column;font-size:12.5px}.ctx-drawer .oc-ctx{height:100%;border-left:0}.oc-ctx-title{display:flex;align-items:center;gap:9px;min-height:28px;font-size:13.5px;font-weight:700}.oc-ctx-title .t{flex:1}.oc-ctx-close{border:0;background:transparent;color:var(--oc-soft);cursor:pointer;display:grid;place-items:center;width:26px;height:26px;border-radius:6px}.oc-ctx-close:hover{background:var(--oc-field)}.oc-ctx-head{display:flex;gap:12px;align-items:center;padding:6px 0 12px;border-bottom:1px solid var(--oc-line2)}.oc-ctx-av{position:relative;flex:none;display:flex}.oc-ctx-av .oc-presence{right:0;bottom:2px;width:12px;height:12px}.oc-ctx-who{flex:1;min-width:0;display:flex;flex-direction:column;gap:3px}.oc-ctx-name-row{display:flex;align-items:center;gap:6px}.oc-ctx-name-row .name{flex:1;min-width:0;font-size:14.5px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.oc-ctx-who .line{display:flex;align-items:center;gap:6px;color:var(--oc-soft);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.oc-ctx-who .line.email{color:var(--oc-accent);display:block}.oc-ctx-rating{display:flex;align-items:center;gap:8px;margin-top:8px;padding:8px 10px;border:1px solid var(--oc-bd);border-radius:8px;color:var(--oc-soft)}.oc-ctx-rating .stars{color:#f59e0b;letter-spacing:1px}.oc-ctx-rating .stars .off{color:var(--oc-bd)}.oc-ctx-rating b{color:var(--oc-ink)}.oc-ctx-sec-head{display:flex;align-items:center;gap:9px;width:100%;height:32px;margin-top:3px;padding:0;border:0;background:transparent;color:var(--oc-ink);font-size:12.5px;font-weight:700;text-align:left;cursor:pointer}.oc-ctx-sec:first-of-type .oc-ctx-sec-head{font-size:13.5px}.oc-ctx-sec-head .t{flex:1}.oc-ctx-sec-head .n{color:var(--oc-accent);margin-right:8px}.oc-ctx-sec-head .chev{color:var(--oc-ink3);transition:transform .15s}.oc-ctx-sec-head .chev.closed{transform:rotate(180deg)}.oc-acts{display:flex;flex-direction:column;gap:6px;padding-bottom:6px}.oc-act{display:flex;align-items:center;gap:12px;min-height:42px;padding:0 10px 0 6px;border:1px solid var(--oc-bd);border-radius:8px;background:var(--oc-bg);color:var(--oc-ink3);text-align:left;cursor:pointer;width:100%}.oc-act:hover{border-color:var(--oc-accent)}.oc-act-ic{width:30px;height:30px;flex:none;border-radius:7px;background:var(--oc-wash2);color:var(--oc-accent);display:flex;align-items:center;justify-content:center}.oc-act-text{flex:1;min-width:0;display:flex;flex-direction:column;gap:2px}.oc-act-text .t{font-size:12.5px;font-weight:600;color:var(--oc-ink)}.oc-act-text .s{font-size:11px;color:var(--oc-soft)}.oc-transfer{display:flex;flex-direction:column;gap:2px;padding:4px;margin-top:-2px;border:1px solid var(--oc-bd);border-radius:8px}.oc-transfer button{display:flex;align-items:center;gap:8px;height:30px;padding:0 8px;border:0;border-radius:6px;background:transparent;color:var(--oc-ink);font-size:12.5px;text-align:left;cursor:pointer}.oc-transfer button:hover{background:var(--oc-wash)}.oc-transfer .mini-dot{order:2}.oc-transfer .empty{padding:6px 8px;color:var(--oc-soft)}.oc-kv,.oc-origin{display:flex;flex-direction:column;padding-bottom:6px;border-bottom:1px solid var(--oc-line2)}.oc-kv>div{display:flex;justify-content:space-between;gap:10px;padding:5px 0;line-height:1.35}.oc-kv>div+div{border-top:1px dashed var(--oc-line2)}.oc-kv .k{color:var(--oc-soft)}.oc-kv .v{font-weight:500;text-align:right}.oc-transfers{display:flex;flex-direction:column;gap:4px;padding:6px 0;font-size:12px}.oc-transfers .h{font-size:11px;font-weight:700;color:var(--oc-soft)}.oc-transfers>div{display:flex;gap:8px}.oc-transfers .t{color:var(--oc-faint);flex:none}.oc-stats{display:grid;grid-template-columns:1fr 1fr;gap:4px 5px;padding:4px 0 8px}.oc-stats>div{border:1px solid var(--oc-bd);border-radius:7px;padding:5px 12px 6px;display:flex;flex-direction:column;gap:3px}.oc-stats>div.wide{grid-column:1 / 3}.oc-stats .k{font-size:11px;color:var(--oc-soft)}.oc-stats .v{font-size:13px;font-weight:700}.oc-page{display:flex;gap:12px;padding:4px 0 8px;border-bottom:1px solid var(--oc-line2)}.oc-page-thumb{width:74px;height:44px;flex:none;border-radius:4px;border:1px solid var(--oc-bd);background:repeating-linear-gradient(135deg,#eef1f6 0,#eef1f6 4px,#f7f8fb 4px,#f7f8fb 8px);display:flex;align-items:center;justify-content:center;font-family:ui-monospace,monospace;font-size:8px;color:#8a93a5}:root[data-theme=dark] .oc-page-thumb{background:repeating-linear-gradient(135deg,#22242b 0,#22242b 4px,#1c1d23 4px,#1c1d23 8px)}.oc-page-thumb.has-img{width:64px;height:64px;border-radius:6px;background:#fff;overflow:hidden}.oc-page-thumb.has-img img{width:100%;height:100%;object-fit:contain;display:block}.oc-page-info{flex:1;min-width:0;display:flex;flex-direction:column;gap:3px}.oc-page-info .t{font-size:12px;font-weight:600;line-height:1.3}.oc-page-info a{display:flex;align-items:center;gap:6px;font-size:12px;color:#2f6fe4;text-decoration:none;min-width:0}.oc-page-info a span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.oc-page-info a svg{flex:none}.oc-origin>div{display:flex;align-items:flex-start;gap:10px;padding:5px 0;line-height:1.35}.oc-origin>div+div{border-top:1px dashed var(--oc-line2)}.oc-origin>div>svg:first-child{color:var(--oc-soft);flex:none;margin-top:2px}.oc-origin>div>svg:not(:first-child){flex:none;margin-top:2px}.oc-origin .k{flex:1;color:var(--oc-soft);white-space:nowrap}.oc-origin .v{font-weight:500;color:var(--oc-ink);margin-left:4px;max-width:62%;text-align:right;overflow-wrap:anywhere}.oc-tags{display:flex;flex-wrap:wrap;gap:6px;padding:2px 0 8px;border-bottom:1px solid var(--oc-line2)}.oc-tag{display:inline-flex;align-items:center;gap:5px;height:22px;padding:0 8px;border-radius:11px;background:var(--oc-wash2);color:var(--oc-accent);font-size:11.5px;font-weight:600;cursor:pointer}.oc-tag .x{opacity:.6}.oc-tag-input{height:22px;border:1px dashed var(--oc-bd);border-radius:11px;padding:0 9px;font-size:11.5px;background:transparent;color:var(--oc-ink);width:150px}.oc-journey{display:flex;flex-direction:column;position:relative;padding-left:2px}.oc-journey .rail{position:absolute;left:7.5px;top:10px;bottom:14px;width:1px;background:#d9d2ff}.oc-journey .empty{color:var(--oc-soft);font-size:12px}.oc-j-day{display:block;margin:4px 0 4px 24px;font-size:10.5px;font-weight:700;letter-spacing:.3px;color:var(--oc-soft)}.oc-j{display:flex;gap:14px;min-height:26px;position:relative}.oc-j .dot{width:11px;height:11px;border-radius:50%;border:3px solid var(--oc-accent);background:var(--oc-bg);margin-top:2px;flex:none}.oc-j .time{width:32px;flex:none;font-size:11px;color:var(--oc-ink3);padding-top:1px}.oc-j .info{flex:1;min-width:0;display:flex;flex-direction:column;gap:1px}.oc-j .info .t{font-size:10.5px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.oc-j .info a{font-size:9.5px;color:#2f6fe4;text-decoration:none;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.oc-journey-more{align-self:flex-start;display:flex;align-items:center;gap:8px;height:22px;padding:0 10px 0 4px;margin-top:10px;border:0;border-radius:11px;background:#f4f5f7;font-size:11.5px;color:var(--oc-ink3);cursor:pointer}:root[data-theme=dark] .oc-journey-more{background:var(--oc-chip)}.oc-journey-more .c{width:16px;height:16px;border-radius:50%;background:#e8eaee;color:#374151;display:flex;align-items:center;justify-content:center}.oc-vis{grid-row:1 / -1;display:flex;min-height:0;overflow:hidden;background:var(--oc-page)}.oc-vis-panel{flex:0 0 320px;width:320px}.oc-vis-panel-cta{justify-content:center;width:100%;margin:12px 0 4px}.oc-vis-panel-cta .who{font-weight:500;opacity:.85}.oc-vis-main{flex:1;min-width:0;overflow:auto;padding:16px 24px 20px;display:flex;flex-direction:column;color:var(--oc-ink)}.oc-vis-head{display:flex;align-items:flex-start;gap:12px}.oc-vis-title{flex:1;min-width:0;display:flex;flex-direction:column;gap:6px}.oc-vis-title h1{margin:0;font-size:26px;font-weight:700;letter-spacing:-.3px}.oc-vis-title p{margin:0;font-size:14px;color:var(--oc-soft)}.oc-vis-head .oc-top-actions{margin-top:4px}.oc-vis-head .oc-top-search{width:335px;height:40px;border-radius:10px;border-color:var(--oc-bd);background:#f4f5f7}:root[data-theme=dark] .oc-vis-head .oc-top-search{background:var(--oc-field)}.oc-vis-head .oc-top-search input{font-size:13.5px}.oc-vis-head .oc-top-bell{margin-left:0;height:40px}.oc-vis-head .oc-top-div{display:none}.oc-vis-head .oc-top-agent-text .t{font-size:14.5px}.oc-vis-head .oc-top-agent-text .s{font-size:12.5px}.oc-vis-head .oc-top-caret{color:var(--oc-soft);margin-left:26px}.oc-vis-sq{width:42px;height:40px;border:1px solid var(--oc-bd);border-radius:10px;background:#f4f5f7;display:flex;align-items:center;justify-content:center;color:var(--oc-ink3);cursor:pointer}:root[data-theme=dark] .oc-vis-sq{background:var(--oc-field)}.oc-kpis{display:grid;grid-template-columns:1fr 1fr 1fr 1.05fr;gap:18px;margin-top:22px}.oc-kpi{position:relative;height:122px;border:1px solid #e3e6ec;border-radius:12px;overflow:hidden;display:flex;gap:20px;padding:16px 14px}.oc-kpi.green{background:linear-gradient(100deg,#fff 35%,#ecfaf1)}.oc-kpi.violet{background:linear-gradient(100deg,#fff 40%,#f4f0ff)}.oc-kpi.blue{background:linear-gradient(100deg,#fff 40%,#eef5ff)}.oc-kpi.orange{background:linear-gradient(100deg,#fff 40%,#fff4ea)}:root[data-theme=dark] .oc-kpi{border-color:var(--oc-line)}:root[data-theme=dark] .oc-kpi.green{background:linear-gradient(100deg,#1a1b21 35%,#15281d)}:root[data-theme=dark] .oc-kpi.violet{background:linear-gradient(100deg,#1a1b21 40%,#221c38)}:root[data-theme=dark] .oc-kpi.blue{background:linear-gradient(100deg,#1a1b21 40%,#172235)}:root[data-theme=dark] .oc-kpi.orange{background:linear-gradient(100deg,#1a1b21 40%,#2b2116)}.oc-kpi .ic{width:56px;height:56px;border-radius:12px;display:flex;align-items:center;justify-content:center;flex:none}.oc-kpi.green .ic{background:#d6f4e3;color:#22b573}.oc-kpi.violet .ic{background:#ebe6ff;color:#6c47ff}.oc-kpi.blue .ic{background:#e1ecff;color:#3b82f6}.oc-kpi.orange .ic{background:#ffe7d1;color:#f7931e}.oc-kpi .txt{display:flex;flex-direction:column;padding-top:3px;position:relative;z-index:1;min-width:0}.oc-kpi .l{font-size:14px;color:var(--oc-ink2)}.oc-kpi .v{font-size:34px;font-weight:700;line-height:1.25;margin-top:4px}.oc-kpi .d{font-size:12.5px;color:var(--oc-mid);margin-top:4px;white-space:nowrap}.oc-kpi .live{position:absolute;top:20px;right:15px;width:8px;height:8px;border-radius:50%;background:var(--oc-green)}.oc-kpi .deco{position:absolute;right:0;bottom:0;pointer-events:none}.oc-kpi .deco.bars{right:18px;bottom:16px}.oc-kpi .deco.line{right:12px;bottom:12px}.oc-vis-filters{margin-top:22px;background:var(--oc-bg);border:1px solid var(--oc-line2);border-radius:12px;padding:12px 16px 14px;display:flex;align-items:flex-end;gap:16px;flex-wrap:wrap}.oc-vf{display:flex;flex-direction:column;gap:7px;width:250px}.oc-vf-l{display:flex;align-items:center;gap:7px;font-size:12.5px;font-weight:500;color:var(--oc-ink2)}.oc-vf-sel{position:relative;height:38px;border:1px solid var(--oc-bd);border-radius:8px;display:flex;align-items:center;gap:10px;padding:0 12px;font-size:14px;color:var(--oc-ink);background:var(--oc-bg)}.oc-vf-sel .dot{width:10px;height:10px;border-radius:50%;flex:none;margin-left:2px}.oc-vf-sel select{position:absolute;top:0;right:0;bottom:0;left:0;width:100%;padding:0 38px;-moz-appearance:none;appearance:none;-webkit-appearance:none;border:0;background:transparent;font-size:14px;color:var(--oc-ink);cursor:pointer}.oc-vf-sel select:disabled{cursor:default;opacity:1}.oc-vf-sel select option{background:var(--oc-bg);color:var(--oc-ink)}.oc-vf-sel .chev{margin-left:auto;pointer-events:none}.oc-vf-search{width:410px;max-width:100%;height:38px;margin-left:16px;margin-bottom:0;border:1px solid var(--oc-bd);border-radius:8px;background:#fbfbfc;display:flex;align-items:center;gap:10px;padding:0 14px;color:var(--oc-ink3);cursor:text}:root[data-theme=dark] .oc-vf-search{background:var(--oc-field)}.oc-vf-search input{flex:1;min-width:0;border:0;background:transparent;font-size:14px;color:var(--oc-ink)}.oc-vf-search input:focus{outline:0}.oc-vf-search input::placeholder{color:var(--oc-soft)}.oc-vf-btn{width:42px;height:42px;border:1px solid var(--oc-bd);border-radius:10px;background:var(--oc-bg);display:flex;align-items:center;justify-content:center;color:var(--oc-ink);cursor:pointer;margin-bottom:-2px}.oc-vf-btn:hover{border-color:var(--oc-accent);color:var(--oc-accent)}.oc-vf-range{height:42px;margin-bottom:-2px;border:1px solid var(--oc-bd);border-radius:10px;display:flex;align-items:center;gap:9px;padding:0 14px;font-size:14px;font-weight:500;color:var(--oc-ink);white-space:nowrap}.oc-vt{margin-top:12px;background:var(--oc-bg);border-radius:12px;display:flex;flex-direction:column;min-width:1060px}.oc-vt-row{display:grid;grid-template-columns:40px minmax(190px,1.5fr) minmax(210px,1.9fr) minmax(160px,1.35fr) minmax(115px,.8fr) minmax(100px,.72fr) minmax(140px,1fr) 150px;align-items:center;min-height:62px;padding:0 14px 0 16px;border-top:1px solid var(--oc-line2);cursor:pointer}.oc-vt-row:hover{background:var(--oc-field)}.oc-vt-row.sel{background:var(--oc-sel-row)}.oc-vt-row.head{min-height:46px;border-top:0;font-size:11px;font-weight:500;letter-spacing:.6px;color:var(--oc-soft);cursor:default}.oc-vt-row.head:hover{background:transparent}.oc-vt-row.head i{font-style:normal;font-size:9px;margin-left:3px}.oc-vt-row.head .r{text-align:right}.oc-vt-row>*{min-width:0}.oc-vt-check{width:16px;height:16px;border:1.5px solid #c9ced6;border-radius:4px;background:var(--oc-bg)}.oc-vt-who{display:flex;align-items:center;gap:14px}.oc-vt-who .av{position:relative;flex:none;display:flex}.oc-vt-who .av .avatar{font-size:13px!important;font-weight:700}.oc-vt-who .av .oc-presence{right:0;width:9px;height:9px;border-width:1.5px}.oc-vt-who .txt{display:flex;flex-direction:column;gap:4px;min-width:0}.oc-vt-who .n{font-size:14.5px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.oc-vt-who .s{display:flex;align-items:center;gap:6px;font-size:12.5px;color:var(--oc-soft);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.oc-vt-who .s svg{flex:none}.oc-vt-2l{display:flex;flex-direction:column;gap:4px;min-width:0;padding-right:12px}.oc-vt-2l .a{font-size:14px;font-weight:600;color:var(--oc-ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.oc-vt-2l .a.t{font-size:13.5px;font-weight:400;color:var(--oc-ink3)}.oc-vt-2l .b{font-size:12.5px;color:var(--oc-soft);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.oc-vt-2l .b.o{display:flex;align-items:center;gap:7px;color:var(--oc-mid)}.oc-vt-2l .b.o>*{flex:none}.oc-vt-2l .b.o>.lbl{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis}.oc-origin-dot{width:9px;height:9px;border-radius:50%;background:var(--oc-soft);margin:0 2px}.oc-ig{width:13px;height:13px;border-radius:4px;background:linear-gradient(45deg,#fcaf45,#e1306c,#833ab4);display:flex;align-items:center;justify-content:center}.oc-ig span{width:6px;height:6px;border:1.4px solid #fff;border-radius:50%}.oc-vt-dev{display:flex;align-items:center;gap:12px}.oc-vt-dev .ic{width:17px;display:flex;justify-content:center;flex:none}.oc-vt-dev .oc-vt-2l{gap:3px}.oc-seg{display:inline-flex;align-items:center;gap:6px;height:26px;padding:0 12px;border-radius:13px;border:1px solid;font-size:12.5px;font-weight:500;white-space:nowrap}.oc-seg.hi{border-color:#b7e6c6;background:#eefaf2;color:#15a34a}.oc-seg.mid{border-color:#fbd49a;background:#fff5e6;color:#e8890c}.oc-seg.lo{border-color:#e2e5ea;background:#f5f6f8;color:#4b5563}:root[data-theme=dark] .oc-seg.hi{border-color:#1f5133;background:#13261a;color:#4ade80}:root[data-theme=dark] .oc-seg.mid{border-color:#6b4a14;background:#2a1f0e;color:#fbbf24}:root[data-theme=dark] .oc-seg.lo{border-color:var(--oc-bd);background:var(--oc-chip);color:var(--oc-mid)}.oc-vt-status{display:flex;align-items:center;gap:9px;font-size:13.5px;font-weight:600;white-space:nowrap}.oc-vt-status .d{width:7px;height:7px;border-radius:50%;flex:none}.oc-vt-acts{display:flex;align-items:center;justify-content:flex-end;gap:16px;padding-right:8px}.oc-vt-chat{width:34px;height:34px;border-radius:9px;border:1px solid var(--oc-bd);background:var(--oc-bg);color:var(--oc-ink);display:flex;align-items:center;justify-content:center;cursor:pointer}.oc-vt-chat:hover:not(:disabled){border-color:var(--oc-accent);color:var(--oc-accent)}.oc-vt-chat.on{background:var(--oc-accent);border-color:var(--oc-accent);color:#fff}.oc-vt-chat.on:hover{color:#fff}.oc-vt-chat:disabled{opacity:.45;cursor:default}.oc-vt-ic{display:flex;align-items:center;justify-content:center;border:0;padding:0;background:transparent;color:var(--oc-ink3);cursor:pointer}.oc-vt-ic:hover{color:var(--oc-accent)}.oc-vt-ic.off{opacity:.35;cursor:default}.oc-vt-ic.more{margin-left:14px}.oc-vt-empty{padding:36px 20px;text-align:center;color:var(--oc-soft);font-size:13px;border-top:1px solid var(--oc-line2)}.oc-vt-foot{display:flex;align-items:center;gap:8px;padding:10px 14px 12px 12px;border-top:1px solid var(--oc-line2)}.oc-vt-foot .info{flex:1;font-size:12.5px;color:var(--oc-mid)}.oc-pg{width:32px;height:32px;border:1px solid var(--oc-bd);border-radius:8px;background:var(--oc-bg);font-size:13px;color:var(--oc-ink);display:flex;align-items:center;justify-content:center;cursor:pointer}.oc-pg:disabled{color:var(--oc-faint);cursor:default}.oc-pg.on{background:var(--oc-accent);border-color:var(--oc-accent);color:#fff;font-weight:600}.oc-pg.gap{border:0;color:var(--oc-soft);cursor:default}@media(max-width:1400px){.oc-top-search{width:260px}.oc-kpis{gap:12px}.oc-kpi .deco{opacity:.55}}@media(max-width:1180px){.oc-top-hint,.oc-top-agent-text,.oc-top-caret{display:none}.oc-kpis{grid-template-columns:1fr 1fr}.oc-cmp-ic.labeled{font-size:0;gap:0}}@media(max-width:880px){.oc-aside{padding:14px 8px}.oc-brand-text,.oc-nav-label,.oc-theme-label,.oc-theme-track,.oc-queue-label,.oc-agent-text,.oc-agent-caret{display:none}.oc-brand{justify-content:center;padding:0}.oc-nav-item,.oc-theme,.oc-queue,.oc-agent{justify-content:center;padding:0;position:relative}.oc-nav-count{position:absolute;top:2px;right:2px;min-width:16px;height:16px;font-size:10px}.oc-top-search{display:none}.oc-ch-head{flex-wrap:wrap}.oc-ch-info{flex-basis:calc(100% - 80px)}.oc-ch-av .avatar,.oc-ch-av .avatar-img{width:44px!important;height:44px!important}.oc-thread{padding:16px 12px}.oc-composer{padding:6px 12px 10px}.oc-cmp-ai{display:none}.oc-vis-main{padding:14px 16px}.oc-vis-head{flex-wrap:wrap}.oc-kpis{grid-template-columns:1fr}.oc-vf,.oc-vf-search{width:100%;margin-left:0}}